Privacy Policy

1. Introduction

At Heart & Lung Physio (ABN 70 669 839 856), we committed to protecting the privacy and security of the personal information of our clients and website visitors. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of your personal information as required by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Collection Of Personal Information

We collect personal information necessary for the provision of healthcare services and communication, including but not limited to:

Contact Information (such as name, address, email address, and phone number).
Medical history and information (related to your condition and treatment).
Health Insurance, medicare and billing information.
Communication Records (emails, messages).
Usage Data (information about how you use our website).

3. Use Of Personal Information

We may use your personal information for the following purposes:

To provide physiotherapy care and related services.
To maintain health records and ensure the quality of care.
To process payments and health insurance claims.
To manage appointments and communicate with you.
To improve our services and website.
To comply with legal and regulatory requirements.
To protect the rights, property, and safety of our clients and ourselves.

4. Disclosure Of Personal Information

We may share your personal information with:

Other healthcare professionals involved in your treatment.
Health insurers for claims processing.
Service providers who assist us in providing healthcare services.
Regulatory authorities as required by law.
In cases where you have given us explicit consent for disclosure

We do not sell or share your personal information for marketing purposes.

5. Security Of Personal Information

We take reasonable steps to protect your personal information from unauthorised access, disclosure, and misuse. This includes implementing physical, electronic, and managerial safeguards to secure your data.

6. Data Breach Notification

In the event of a data breach that may result in a significant risk to your personal information, we are committed to complying with the Notifiable Data Breach (NDB) scheme under the Privacy Act 1988 (Cth). We will take prompt action to assess the breach, contain its impact, and notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by law.

7. User’s Rights

You have the right to provide or withdraw your consent for the collection, use, and disclosure of your personal information. You have the right to access, correct, or request the erasure of your personal information held by us. If you would like to exercise any of these rights, please contact us using the information provided in Section 13 of this Privacy Policy.

8. Retention Of Personal Information

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once your information is no longer needed, we will securely dispose of it.

9. Use Of Third-Party Service Providers

In our efforts to provide you with the best possible care and administrative services, we utilise third-party service providers, including Power Diary, to assist us in managing and securing your personal information.

We want to assure you that we carefully select and partner with reputable service providers who share our commitment to privacy and data security. Power Diary is one such service provider that we use for scheduling appointments, managing client records, and streamlining administrative tasks.

Power Diary has implemented robust security measures to protect your data and complies with applicable data protection laws and regulations.

Please note that while we take every precaution to protect your information, the use of third-party service providers introduces an additional layer of security. We encourage you to review Power Diary’s own privacy policy to understand how they handle your data.

If you have any questions or concerns about our use of third-party service providers or how your information is managed, please do not hesitate to contact us using the information provided in Section 13 of this Privacy Policy.

10. Links To External Sites

Our website may contain links to external websites that are not operated by Heart & Lung Physio. Please review the Privacy Policy of any third-party website you visit, as we are not responsible for the privacy practices or content of these websites.

11. Cookies And Tracking

Our website may use cookies to enhance your browsing experience. Cookies are small files stored on your device that collect information about your use of our website. You can manage cookies through your browser settings.

12. Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and the revised policy will apply to all personal information collected after the effective date of the revised policy.

13. Contact Us

If you have questions or concerns about our Privacy Policy or the handling of your personal information, please contact us:

Heart & Lung Physio

Postal Address: PO Box 888, Merimbula NSW 2548

Phone: (+61) 0493 838 087

Email: admin@heartandlungphysio.com.au

By using our services, you agree to the terms and conditions outlined in this Privacy Policy. This Privacy Policy was last updated on 01/10/2023.